If You Change Your Mind for Online Purchases

8.1 The following terms and conditions are only for orders made online. Purchases made in-store and made via Personal Shopper are subject to the in-store return policies which can be found at our store. For orders made online, You may cancel the Contract (subject to certain exceptions set out below) without giving any reason within 30 days of the day You receive the Goods provided that you follow the steps outlined below. This is the “Cancellation Period”.

8.2 You can cancel by completing and sending Us the Returns Form provided or downloaded from our Returns and Refunds page here or by letting Us know in one of the following ways: by e-mail to siyhoox@gmail.com or over the phone on +6011- 6492 7669 between 9:00 AM – 1:00 PM or 2:00 PM – 6:00PM (Mondays to Fridays, except Public Holidays) ; or in person at Our store. You should keep evidence of having given notice of cancellation, such as an e-mail receipt.

8.3 You must return the Goods to Us (at your own risk and cost) and notify Us of Your desire to cancel the Contract as specified in paragraph 8.2 above within 30 days from the day after you receive the Goods by sending them to Our store, along with the delivery note as proof of purchase; or by bringing them to Our store in Shah Alam. We will not be responsible for any costs associated with returning the Goods to Us.

8.4 The Goods must be returned unused with the original packaging and any accompanying tags must be intact. Only items which are unworn, unaltered, unwashed, and in good, sellable condition can be returned. We reserve the right to reject returns in the event the Goods do not comply with the foregoing conditions.

8.5 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if You contact Customer Services We will try to provide You with an estimate of the courier cost.

8.6 If you return Goods to Us as a result of changing Your mind, We will ordinarily refund the full purchase price (with store credit only) excluding the delivery charge paid

8.7 You must take care of the products before You return them to Us. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them (in a way that is more than you would be allowed to examine the products in a shop) that reduces their resale value. We reserve the right to refuse the return and refund of certain Goods such as socks, face masks.

8.8 We will not accept returns of any Goods that have been personalised to your requirements.

If Things Go Wrong (Faulty Goods)

8.9 We warrant that the Goods that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

8.10 If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price of the Goods (with store credit only) if We accept that there is a manufacturing defect or other fault in the Goods. This is subject to You returning the Goods to Us no later than 30 days after receipt of the Goods.

8.11 We will replace the Goods or refund You (with store credit only) provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will exclude any delivery charges that You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect then Your cancellation and refund rights are limited to those set out in paragraphs 8.1 to 8.8 above although this does not affect Your statutory rights. Subject to paragraph 9 below, the remedy in this paragraph 8.11 represents Our entire liability to You for any claim in respect of the Goods that the law provides, in so far as We are permitted to limit Our liability to You.

8.12 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.

8.13 If You wish to return Goods in accordance with paragraph 8.12 You may return the Goods to Us in an unused, reasonable condition to the returns address in paragraph 8.3.

8.14 We will aim to process Your refund (with store credit only) or replace the Goods as soon as possible but will do so within 30 (thirty) days of You returning the Goods to Us. If you have paid using a credit or debit card and if You choose to return Goods to one of Our stores, any refund or replacement due may be made at that time except that any delivery charge refunds which are due will be processed separately. We reserve the right to send any Goods that You claim are faulty to Our inspections team.

8.15 Whenever You return Goods to Us either because You believe they are faulty or because You changed Your mind, We ask that Goods are returned to Us, by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods that are lost or damaged in the post.

8.16 Socks, face masks and selected products/launches are proven to be faulty upon your receipt, we may offer a refund. (with store credit only)